Effective Date: 05.06.2024

HEALA ("we," "us," or "our") respects the privacy of our users ("you" or "your") and is committed to protecting your personal data. This Data Privacy Policy ("Policy") explains how we collect, use, disclose, and store your personal data when you use our website (the "Site") and the services offered on the Site (the "Services").

1. Scope

This Policy applies to all personal data collected through the Site and Services.

2. Data We Collect

We may collect the following types of personal data from you:

Information you provide: This includes information you provide when you create an account, place an order, leave a review, or contact us. This may include your name, email address, postal address, phone number, payment information, and any other information you choose to provide.

Information collected automatically: When you use the Site and Services, we may automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referral URL, pages visited, and time spent on the Site.

Information from third parties: We may collect information about you from third parties, such as social media platforms, if you choose to connect your account to a third-party service.

3. Use of Your Data

We use your personal data for the following purposes:

• To provide and operate the Site and Services;
• To process your orders and transactions;
• To send you marketing communications (with your consent);
• To respond to your inquiries and requests;
• To improve the Site and Services;
• To comply with legal and regulatory requirements.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract: When you use our Services, we need to process your data to fulfill our contractual obligations to you.

Consent: We may process your data for certain purposes, such as sending you marketing communications, based on your consent. You can withdraw your consent at any time.

Legitimate Interests: We may process your data for our legitimate interests, such as improving the Site and Services or preventing fraud. These interests will not override your rights and freedoms.

5. Data Sharing

We may share your personal data with third-party service providers who help us operate the Site and Services. These third-party service providers are contractually obligated to keep your data confidential and secure. We will not share your personal data with any third party for marketing purposes without your consent.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We will then delete your personal data in a secure manner.

7. Your Data Rights

You have certain rights regarding your personal data, including the right to:

Access your personal data;

• Rectify inaccurate personal data;
• Erase your personal data;
• Restrict the processing of your personal data;
• Object to the processing of your personal data; and
• Data portability.

You can exercise these rights by contacting us using the information provided below.

8. Security

We take reasonable steps to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

9. Children's Privacy

The Site and Services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and you believe your child has provided us with personal data, please contact us.

10. Changes to this Policy

We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on the Site. You are advised to review this Policy periodically for any changes.

11. Contact Us

If you have any questions about this Policy or your data privacy rights, please contact us at:

info@heala-gems.com

12. Swiss Law

This Policy is governed by and construed in accordance with the laws of Switzerland.